Scope of the Policy
This policy applies to all purchases made from the Boon Pet Shop either in store or on our website www.boonkolkata.com. It is governed by the laws of India.
By completing a purchase, you agree to this policy.
Exceptions
All sales are final and non-returnable, non-exchangeable and non-refundable. However, we will accept a return of a product only in the following cases:
- Products are defective or damaged when delivered.
- Items delivered are not as described on the website.
- Wrong item or quantity pack delivered.
In these cases, we will accept the return of the product(s) and will exchange it/them with new product(s). But no refund will be done.
To qualify, you must report issues within 7 days of delivery with photographic proof of the problem.
Shipping Costs
In case of an exchange, we will not charge the customer any shipping fee for the delivery of the product.
Time Frame for Reporting Defects
All issues, such as defects or damage, must be reported within 7 days of receipt of the product to be eligible for resolution.
How to Submit a Request
To report a problem or request an exchange, please contact us at 67subrata@gmail.com with your order number and details, and photographic proof of the reason for exchange.
Legal Compliance
This policy complies with applicable consumer protection laws, such as the Consumer Protection Act, 2019 of India.
Policy Changes
Bboonkolkata.com reserves the right to update this policy at any time. Please review it regularly.